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Job Description and RequirementsThe ITSM Administrator will report to the RBFCU Administrative Service Center located at 1 IKEA-RBFCU Parkway, Live Oak, Texas 78233 on a hybrid basis. &nbsp;As an IT Service Management Administrator, you will be responsible for ITSM ticketing application. Responsibilities include working with vendor, various departments, gathering applications/workflow requirements, troubleshooting, creation and testing of associated work flows.Essential Functions and Responsibilities:<ul><li>Liaison for the ticketing application vendor for troubleshooting problems related to the application administration. Ensuring any scheduled upgrades are communicated and performed with minimal downtime.</li><li>Responsible for creation/maintenance of all ticketing application business objects, validation constraints, business rules, pick lists, templates and expressions for business units using the ticketing application.</li><li>Responsible for any creation and maintenance of ITSM application knowledge base articles for IT and end users.</li><li>Customer and management liaison for ticketing application maintenance and reporting/metrics.</li><li>Provide ticket application documentation and training.</li><li>Build, test, and maintain application work flows.</li><li>Responsible for reporting / working with ticketing application customer support for issues and upgrades.</li><li>Build Request offerings as needed.</li><li>Maintain Wiki processes / procedures.</li><li>Support ITAM maintenance required to support RBFCU IT Asset Management team.</li><li>Management and resolution of incidents utilizing ITSM Service Desk applications.</li><li>Performing routine maintenance to include performance monitoring and error identification &amp; remediation.</li><li>Monitor User/Group Access/Access Control Lists.</li><li>Awareness of changes related to upcoming ITSM Service Desk new release deployment.</li><li>Monitor, maintain and provide support on Ivanti Neurons for reporting and collaboration with other systems.</li><li>Performing other duties as assigned. (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>Knowledge of Ivanti / Neurons -&nbsp; Service Requests, Incidents, Problems, Change Management, Configuration Items and tool reporting</li><li>Associate degree in information technology or a closely related field</li><li>Minimum of one year job related experience</li><li>Strong customer service skills</li><li>Understanding of business unit functions</li><li>Strong verbal/writing skills</li><li>Strong organization / time management skills</li><li>Basic coding knowledge of HTML and C++/C# or Java OR debugging knowledge</li><li>Knowledge of MS Office/Excel for report data extractions</li><li>ITSM and ITIL Certification a plus</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

IT Service Management Administrator

Project ManagerOur client is a national membership organization representing 200+ nonprofits that serve diverse Latino communities in 46 states, Washington, DC, and Puerto Rico. With offices in San Antonio, TX, and DC, they are a grant maker and US Treasury-certified Community Development Financial Institution (CDFI). They support our members through training, funding, policy advocacy, and resources to amplify the impact of their programs and services. Working together, their network can effect real change. Our client’s Network members invest in their communities by building affordable housing, addressing gentrification, supporting small business growth, and providing financial counseling on issues including credit building and homeownership. They aim to strengthen the economy by advancing economic mobility in Latino communities.Best-in-Class Benefits and Perks:Our client values their employees’ time and efforts. Their commitment to your success is enhanced by a competitive compensation of $51,000-$63,000 annually, depending on experience, and an extensive benefits package including:<ul><li>Comprehensive health benefits, including medical, dental, and vision insurance</li><li>401(k) / retirement plan with employer matching</li><li>Life and disability insurance</li><li>Flexible Spending Account and Health Savings Account</li><li>Parental leave and paid time off and holidays</li><li>Employee assistance program</li><li>Hybrid work schedule</li></ul>Plus, they work to maintain the best environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.Your Role:As the Project Manager, you will oversee various projects, ensuring they run smoothly and meet their goals. You will manage risks, track finances, and keep projects on schedule. Additionally, you will help deliver grants, technical support, and training to nonprofit organizations, aiming to enhance and grow asset-building programs.To thrive, you should have:&nbsp;<ul><li>Bachelor’s degree or equivalent experience in community or economic development, government, or housing programs.</li><li>3+ years of experience in the nonprofit sector or related fields like federal/state programs and community development.</li><li>Knowledge of federal programs and regulations (e.g., SBA, HUD, CDBG).</li><li>Proven project management and team supervision experience.</li><li>Solid presentation, communication, and research skills; bilingual in English and Spanish is a plus.</li></ul>Don’t be discouraged to apply if you don’t meet every requirement. Research has shown that people of color are less likely to apply for jobs if they don’t meet every requirement. At NALCAB, we are committed to building an improved, diverse, and inclusive workplace. We encourage you to apply even if your experience doesn’t align perfectly with every qualification listed in this job description. You may be the candidate for this role.Your key responsibilities and duties as the Project Manager will include:<ul><li>Plan, organize, and manage program delivery, including grantmaking, technical assistance, and training for nonprofits focused on asset-building, financial capability, and small business development.</li><li>Oversee grant-making activities, including outreach, application reviews, monitoring, and reporting.</li><li>Strengthen member organizations’ programs through funding support, peer network building, and identifying best practices.</li><li>Coordinate nonprofit collaboration, organizing calls, meetings, events, and training sessions.</li></ul><ul><li>Manage relationships with funders, investors, and third-party consultants, ensuring compliance and budget oversight.</li></ul>Ready To Lead Lasting Change by Shaping The Future Of Our Communities? Apply Now!If you are passionate about making a meaningful impact on communities and driving positive change, please apply.NALCAB is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and staff without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. NALCAB believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Insperity

Project Manager

Welcome to Whataburger Careers!Summary Description: This position forecasts and develops strategies to anticipate and transition to the future of Labor Deployment. Works cross-functionally to lead labor initiatives and execution to include HR strategy, tech systems, analytics, and experimentation. Analyzes results of metrics to construct modifications in alignment with core divisional strategies. Assists partner teams in executing processes more efficiently and consistently, enabling the reliable delivery of work to restaurants. Focuses on effective operational change management, developing and disseminating a repeatable playbook or engine to implement changes in stores with successful adoption.Responsibilities:<ul><li>Establishes objectives for the Labor Management team, cultivating their capabilities to align with the team's mission and enhance overall effectiveness, in accordance with the Learning, Leveraging, and Leading Model</li><li>Guides and develops the team and partner teams on measuring key performance indicators, including speed of service, and other impacts resulting from proposed changes and conducted tests.</li><li>Partners with Innovation teams/equipment, and Product Development to establish standardized approaches and customer experiences ensuring scalability and margin for Whataburger.</li><li>Formulates a comprehensive test plan methodology for restaurants, employing best practices and aligning with various requirements such as CSR, Food Management, People, and Customer Experience.</li><li>Determines mutually beneficial opportunities, eliminates tactical impediments, and establishes ongoing program requirements focused on reducing labor costs.</li><li>Collaborates with Innovation teams, equipment, and Product Development to establish uniform approaches and customer experiences that ensure scalability with margin for the company.</li><li>Strategically develops and oversees labor management budgetary functions, ensuring effective allocation of resources.</li><li>Examines labor market trends, demographics, and business requirements to strategically optimize the workforce structure, ensuring alignment with organizational goals.</li><li>Safeguards and enforces strict compliance with relevant employment laws, taking a hands-on role in shaping and advancing personnel policies and regulations.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree or any equivalent combination of educational and work experience required</li><li>Master’s degree preferred</li></ul>Experience:<ul><li>5+ years’ experience supervising others at various organizational levels, preferably at a regional or higher level</li><li>9+ years’ experience as project or program director</li></ul>Knowledge, SKILLS, AND ABILITIES:<ul><li>Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)</li><li>Proficiency in JD Edwards (as applicable)</li><li>Advanced ability to communicate, influence, and negotiate decisions while motivating staff</li><li>Advanced ability to create and implement given strategic direction</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

3 Project Management / Professional Services Jobs in San Antonio, TX, USA