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<h4>Introduction</h4> Are you an innovative Human Resources professional with a passion for coordinating operations?&nbsp; If so we encourage you to read the posting below and apply today! The&nbsp;State of Connecticut, Department of Administrative Services (DAS) Human Resources (HR) has an outstanding opportunity to serve as a Human Resources Operations Coordinator (Human Resources Generalist 1) deployed at the Department of Transportation (DOT) in Newington, CT.&nbsp; WHAT WE OFFER <ul><li>Visit our&nbsp;newState Employee Benefits Overview&nbsp;page!</li><li>The opportunity to work for a Forbes top company: 'Forbes'&nbsp;State of Connecticut Ranked One of the Best Employers of 2023&nbsp;- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule</li><li>Professional growth and development opportunities</li><li>A healthy&nbsp;work/life balanceto all employees</li></ul> THE ROLE This role is&nbsp;is multi-faceted and plays a crucial role with a full range of duties to include but not limited to analyzing, verifying, and validating data from multiple systems to incorporate into reliable reports and dashboards and processing transactions utilizing various human resources information systems and special projects.&nbsp; This position will also provide support to the entire employee life cycle and assist the human resources team on day-to-day basis from the hiring and off-boarding process. ABOUT US As one of Connecticut's largest State agencies, DOT employs approximately 3,300 individuals statewide in five distict bureaus. It is the DOT's mission to provide a safe and efficient intermodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged. Learn more about our mission, vison, and values by clicking&nbsp;here! POSITION HIGHLIGHTS <ul><li>Full time, 40 hours per week</li><li>Monday through Friday schedule</li><li>First shift hours</li><li>Hybrid opportunity, combination of in-office and telework available upon successful completion of initial working test period, in accordance&nbsp;with the&nbsp;Telework Policy&nbsp;</li><li>DOT Central Office is located in Newington, CT</li></ul> WHO WE ARE The&nbsp;State of Connecticut&nbsp;has centralized its Human Resources function with the following goals: <ul><li>Support Connecticut's Growth -&nbsp;To serve our citizens, businesses, state agencies and other branches of government by providing the highest quality services at the lowest possible cost.</li><li>Drive Continuous Innovation -&nbsp;To increase the efficiency and effectiveness of state government using best practices from the public and private sectors.</li><li>Provide Rewarding Careers -&nbsp;To attract and retain a workforce of hardworking, dedicated public servants committed to leading our phenomenal state forward.</li></ul> <h4>Selection Plan</h4> For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Legislative, Judicial) to the other.&nbsp; To Apply: <ul><li>In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.</li><li>The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.</li><li>Ensure that your application is complete and detailed before submitting it. In order to comply with&nbsp;Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.</li><li>Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.</li><li>In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. </li><li>All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.</li></ul> FOR ASSISTANCE IN APPLYING: <ul><li>Please&nbsp;read&nbsp;or&nbsp;watch&nbsp;our&nbsp;Applicant Tips on How to Apply!</li></ul> Important Information After You Apply: <ul><li>This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.</li><li>Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.</li><li>Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.</li><li>Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.</li><li>Read through this helpful link to&nbsp;prepare for your interview.</li></ul> Connect With Us: <ul><li>Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact&nbsp;<a href="mailto:Jasmyn.Raymond@ct.gov" target="_blank">Jasmyn.Raymond@ct.gov</a>.&nbsp;</li><li>Follow the State of Connecticut on&nbsp;LinkedIn.</li></ul> <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Administrative Services this class is deployed at an agency and is accountable for performing professional human resources duties as an agency business partner.&nbsp; In a state agency outside of the State's centralized Human Resources structure this class is accountable for performing professional human resources and other related duties. <h4>EXAMPLES OF DUTIES</h4> <ul><li> Assists in advising agency staff on human resources policies and procedures, proper organizational structure and use of appropriate job classifications, talent needs, to include but not limited to advising on the availability and expiration of eligible lists, etc.;&nbsp;</li><li>Partners with DAS service delivery teams and specialized units to appropriately deliver solutions for agency human resources needs;&nbsp;</li><li>Communicates with agency managers, bargaining unit representatives and other interested parties to ensure cooperative relationships;&nbsp;</li><li>Makes recommendations regarding agency’s classification and position management transactions and ensures proper organizational structure;&nbsp;</li><li>Assists in ensuring compliance with applicable state and federal laws, regulations, policies and procedures;&nbsp;</li><li>Advises employees on matters related to employment, career development, transfer, separation, recruitment, examinations, and/or compensation;&nbsp;</li><li>Performs job audits, or other fact finding techniques, related to individual job classification and job classification studies;&nbsp;</li><li>Upon approval, facilitates human resource transactions, including promotions, demotions, transfers;&nbsp;</li><li>Maintains human resource information systems within assigned agency;&nbsp;</li><li>Performs research in support of reclassification grievances, business rules questions, policy and legislative changes, training initiatives and other human resources initiatives and projects;&nbsp;</li><li>Assists in various areas of the recruitment process, including clearing of mandatory lists, interviewing, selection and on-boarding hires;&nbsp;</li><li>Prepares or oversees the preparation and maintenance of relevant documentation and records;&nbsp;</li><li>Participates in the recruitment and hiring of staff, including outreach, interview and selection;</li><li>Ensures all records, files and folders are maintained, updated and digitized, where applicable;</li><li>May coordinate employee assistance programs;&nbsp;</li><li>May assist, coordinate, implement, oversee, and/or provide training and/or staff development programs;&nbsp;</li><li>May support related agency strategic needs;&nbsp;</li><li>Performs related duties as required. </li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Knowledge of <ul><li>human resources management;</li><li>relevant state and federal laws, statutes, regulations, policies and procedures;</li><li>employment practices related to civil rights, equal employment opportunity, job classification, recruitment and selection, compensation and benefit programs, pay administration, workers compensation;</li><li>labor relations;</li></ul></li><li>Considerable <ul><li>interpersonal skills;</li><li>oral and written communication skills;</li></ul></li><li>Ability to&nbsp;analyze and balance partners needs with laws, regulations, policies, procedures and collective bargaining agreements.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Six (6) years of professional experience in human resources management or equal employment opportunity/affirmative action or&nbsp;labor relations management. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li> College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. </li><li> A Master's degree in human resources management, labor relations, business administration, public administration or a closely related field may be substituted for one (1) additional year of the General Experience. </li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience collecting, analyzing and presenting data using Microsoft Excel to formulate charts, graphs, and table format to internal and external stakeholders.</li><li>Experience administering human resources within a unionized environment.&nbsp;</li><li>Experience researching, interpreting, and applying state and federal human resources laws.</li><li>Experience maintaining employee records using a Human Resources Information System (HRIS).</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li> Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license. </li><li> Incumbents in this class may be required to travel. </li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

Human Resources Operations Coordinator(Human Resources Generalist 1)

<h4>Introduction</h4> Are you a Clinical Social Worker, Registered Professional Nurse, or Licensed Alcohol and Drug Counselor seeking to advance your career and continue your state service? Join our dynamic team and be instrumental in driving lasting, positive change! The&nbsp;State of Connecticut Department of Mental Health and Addiction Services (DMHAS) is seeking an experienced and qualified candidate for the position of&nbsp;Behavioral Health Unit Supervisor. This position provides leadership to a multidisciplinary team and oversees an 18-bed long-term care unit, ensuring the delivery of high-quality, compassionate services. Please note this opportunity is for current State of Connecticut employees only.&nbsp; POSITION HIGHLIGHTS: <ul><li>FACILITY:&nbsp;Whiting Forensic Hospital (WFH)</li><li>LOCATION: Whiting Unit 6</li><li>ADDRESS: Middletown, CT</li><li>SCHEDULE: Full-time (40 hours weekly), Monday - Friday, 8:00 a.m. - 4:30 p.m.</li><li>POSITION NUMBERS: 126736</li><li>NOTE: This is a hazardous duty position</li></ul> WHY THE STATE OF CONNECTICUT: <ul><li>Explore our comprehensive State Employee Benefits Overview to see what we offer</li><li>Be part of the prestigious Forbes-ranked State of Connecticut, recognized as one of the Best Employers of 2023. Experience national acclaim for providing unparalleled job growth, competitive benefits, and flexible schedules.</li><li>Enjoy endless opportunities forprofessional growth and development</li><li>Embrace a healthywork/life balance&nbsp;tailored to all employees</li></ul> DISCOVER THE OPPORTUNITY TO: <ul><li>Lead a multidisciplinary team of healthcare professionals</li><li>Oversee the operations of an 18-bed, long-term unit in the Whiting Maximum Security building</li><li>Develop and maintain close collaborative working relationships with all disciplines involved in the planning and functioning of unit activities</li><li>Provide support to a hospital that is committed to improving the lives of those we serve</li><li>Assist our clients and employees so they can achieve success</li><li>Work together in a collaborative team environment</li></ul> ABOUT US: DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. MORE ABOUT THE FACILITY: Whiting Forensic Hospital specializes in providing inpatient services to individuals involved in the criminal justice system or are not yet ready to be safely treated in less restrictive settings. Services are provided to individuals who are admitted via Psychiatric Security Review Board (PSRB) commitment, criminal court order for restoration of competency to stand trial, civil commitment or transfer from the Department of Correction.&nbsp; Discharge options are dependent on legal status and the purpose of admission. The hospital consists of 91 maximum security beds and 138 enhanced security beds.&nbsp; Please note: <ul><li>A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment.</li><li>All state employees must adhere to&nbsp;Connecticut’s Policy for a Drug Free Workplace.&nbsp;</li></ul> <h4>Selection Plan</h4> FOR ASSISTANCE IN APPLYING: Please read or watch our Applicant Tips on How to Apply! Please Note: <ul><li>In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.&nbsp; You must specify your qualifications on your application.</li></ul> To Apply: <ul><li>In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.</li><li>You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.</li><li>In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.</li><li>All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to <a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.</li><li>This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.</li><li>In order to receive educational credits toward qualification for this job posting, the institution must be accredited.&nbsp; If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.&nbsp;</li></ul> Important Next Step Information for After You Apply: <ul><li>Although applicants will receive correspondence via email and/or phone, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.</li><li>This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.</li><li>Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.</li><li>Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.</li><li>Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at <a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li><li>For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.</li><li>Read through this helpful link to prepare for your interview.</li></ul> Connect With Us: <ul><li>Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.</li><li>Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Alyssa Hovanec via email at <a href="mailto:Alyssa.Hovanec@ct.gov" target="_blank">Alyssa.Hovanec@ct.gov</a>.</li></ul> <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Departments of Mental Health and Addiction Services and Children and Families in-patient facility this class is accountable for directing and supervising a multi-shift clinical unit. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Schedules, assigns and oversees the work of a multi-shift unit including direct supervision of all shifts;&nbsp;</li><li>Participates in the development of unit goals and objectives;&nbsp;</li><li>Develops unit procedures and policies;&nbsp;</li><li>Ensures compliance of unit procedures and policies;&nbsp;</li><li>Assists in recruitment, selection, training and development of staff;&nbsp;</li><li>Develops competency-based job descriptions for unit staff;&nbsp;</li><li>Ensures unit staff receive appropriate training;&nbsp;</li><li>Conducts performance appraisals, determines priorities and plans, coordinates and supervises unit activities;&nbsp;</li><li>Ensures cross-shift communication among staff;&nbsp;</li><li>Develops relationships with and acts as liaison to other operating units, agencies and outside officials;&nbsp;</li><li>Participates as a member of an interdisciplinary team to develop, evaluate and monitor programs;&nbsp;</li><li>Coordinates interdisciplinary team meetings;&nbsp;</li><li>Collaborates and directs any necessary alternate treatment;&nbsp;</li><li>Monitors and tracks client care to ensure quality, effectiveness and timeliness of patient care and requisite hours of treatment are met;&nbsp;</li><li>Facilitates bilingual interpretation as needed;&nbsp;</li><li>Identifies barriers and assists in developing strategies and solutions for improving client care;&nbsp;</li><li>Prepares reports;&nbsp;</li><li>May perform clinical direct care duties;&nbsp;</li><li>May write client treatment plans;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>relevant agency policies and procedures;&nbsp;</li><li>behavioral health treatment, principles and values of care;&nbsp;</li><li>psychiatric rehabilitation principles and/or addictions detox rehabilitation;&nbsp;</li><li>entitlement and benefit programs;&nbsp;</li><li>variety of intervention and support strategies;&nbsp;</li></ul></li><li>Knowledge of and ability to apply principles of risk management;&nbsp;</li><li>Knowledge of <ul><li>relevant state and federal laws, statutes and regulations;&nbsp;</li><li>societal, cultural and gender issues as they impact upon mental illness;&nbsp;</li><li>psychotropic medications;&nbsp;</li></ul></li><li>Considerable <ul><li>interpersonal skills;&nbsp;</li><li>oral and written communication skills;&nbsp;</li><li>facilitation, collaboration and conflict resolution skills;&nbsp;</li></ul></li><li>Ability to&nbsp; <ul><li>identify and articulate philosophical foundations for specific program models or service approaches;&nbsp;</li><li>delegate authority;&nbsp;</li><li>plan and organize effectively;&nbsp;</li><li>integrate community resources into service delivery planning;&nbsp;</li><li>develop and maintain effective relationships with community representatives and staff;&nbsp;</li></ul></li><li>Supervisory ability.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Seven (7) years of professional health care experience in a behavioral health setting. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> Two (2) years of the General Experience must have been at a lead or supervisory level responsible for coordinating the work of a unit or team of professionals in a behavioral health setting. NOTE: For state employees the lead level is interpreted at the level of a Clinical Social Work Associate for the social work discipline and a Head Nurse for the nursing discipline.&nbsp; The supervisory level is interpreted at the level of a Supervising Addiction Counselor for the substance abuse/addictions discipline.&nbsp; <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li> College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. </li><li> A Master's degree in a health care field related to one of the disciplines in the Special Experience may be substituted for one (1) additional year of the General Experience. </li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience in an inpatient or hospital setting</li><li>Experience supervising professional staff members</li><li>Experience working with severe and persistent mental illness populations</li><li>Experience coordinating clinical services</li><li>Experience with development and implementation of policies and practices</li><li>Experience working with forensic populations</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li> Incumbents in this class must possess and retain a current license as a Clinical Social Worker or as a Registered Professional Nurse or as a Licensed Alcohol and Drug Counselor in the State of Connecticut. </li><li> Incumbents in this class may be required to possess certification as a clinical supervisor by the Connecticut Certification Board. </li><li> Incumbents in this class may be required to be bilingual or fluent in American Sign Language. </li><li> Incumbents in this class maybe required to travel. </li></ul> <h4>WORKING CONDITIONS</h4> Incumbents in this class may be required to lift and restrain clients, may have significant exposure to communicable and/or infectious diseases and risk of injury and may be exposed to strongly disagreeable conditions. <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.&nbsp;

Behavioral Health Unit Supervisor (40 Hour)(Office/On-site)

<h4>Company Description</h4>About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>.<h4>Job Description</h4>BENEFITS&nbsp;Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:&nbsp;Under the direction of the Project Manager plans, organizes, directs, trains and supervises the staff of wastewater treatment plant operators, residual technicians, and supervisors, in the safe and cost-effective operation of the 67 MGD Springfield Regional Wastewater Treatment Facility, wastewater and flood pump stations, combined sewer interceptor lines and CSO regulator stations. The Operations Superintendent will manage the operations scope of contract with the Springfield Water and Sewer Commission (SWSC) in order to develop a professional and mutually supportive relationship with the client and to execute policies and practices to ensure operations are in compliance with contractual and regulatory requirements. Ensures operation of the treatment facilities and performance of staff is accomplished in a safe and cost-effective manner, ensures completion of scheduled preventive and predictive maintenance tasks assigned to the operations group, plans and coordinates major equipment outages, works closely with the maintenance manager to establish maintenance priorities and develop programs for equipment replacement and facility improvements. Responsible for maintaining operational areas in a professional and well-kept appearance.Primary Duties/Responsibilities:&nbsp;<ul><li>Evaluates, selects and applies intensive and diversified knowledge of practical techniques, procedures and criteria to operate and oversee others in the operation of the wastewater treatment process and related equipment.</li><li>Develops and monitors systematic, ongoing review of key performance indicators.</li><li>Prepares weekly and monthly operations reports.</li><li>Directs the operations of biosolids storage, dewatering and drying processes, sets production schedules and coordinates a diversified sludge management program for delivery of residual solids products to multiple disposal options.</li><li>Directs performance of facility operations staff and audits and controls expenditures of the operational cost centers; monitors quality of work to ensure adherence to Company and industry standards and compliance with state, and federal laws, regulations, and guidelines.</li><li>Ensure safe, cost-effective and efficient operations to meet Veolia standards of practice, SWSC contract, and all regulatory requirements.</li><li>Ensures a sufficient staff of trained, experienced operators and supervisors are available to execute and sustain complex operations.</li><li>Conducts investigations to troubleshoot and resolve routine to complex operational process and solids handling problems.</li><li>Prepares and ensures that process control guidelines, testing, Standard Operating Procedures, Emergency Procedures and other accepted technical and operating tools are effectively utilized and applied in order to achieve the desired outcomes and results.</li><li>Utilizes, develops, and manages the chemical, biosolids, and energy programs, contracts and usages to optimize the cost and budget results.</li><li>Provides technical coordination and communication to the maintenance department and support functions to ensure that critical unit processes directly impacting key plant performance indicators and regulatory limits are being made available for PM and CM work and that capital equipment upgrades are being pursued in a timely manner. Coordinates with the maintenance manager to establish work prioritization and completion goals. Ensures timely completion of PM work assigned to the operations group.</li><li>Defines need for capital improvement projects and assists in the development of plans and specifications and coordinates construction contractor work with operations.</li><li>Serves on committees and represents the United Water Springfield at meetings and conferences.</li><li>Prepare and provide technical expertise in the development of air, biosolids and wastewater permits and reports for changing state and federal requirements.</li><li>Prepare, administer, and ensure compliance with annual $4 million operations department budget.</li><li>Supervises a staff of 18 or more employees.</li></ul>Work Environment:<ul><li>While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions and an industrial plant environment which involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.</li><li>Work environment also involves some exposure to hazards or physical risks, which require following basic safety precautions.</li></ul><h4>Qualifications</h4>Education/Experience/Background:&nbsp;<ul><li>High School Diploma/GED is required.</li><li>Associates degree in a related field preferred.</li><li>A combination of education and on-the-job skills in the right environment may be considered.</li><li>Minimum of ten (10) years working experience in a wastewater treatment facility.</li><li>Five (5) years of experience in the role of a supervisor/manager.</li></ul>Knowledge/Skills/Abilities:&nbsp;<ul><li>Requires comprehensive/thorough knowledge of wastewater treatment processes, biosolids handling programs, air emissions systems and standards, laboratory standard methods for water and wastewater, and operation and maintenance procedures for related equipment.</li><li>Knowledge of pertinent federal, state and local laws pertaining to a wastewater treatment facility with a NPDES permit.</li><li>Excellent management, organizational, leadership, client relations, interpersonal, and communication skills in both oral and written forms.</li><li>Comprehensive knowledge of operations, maintenance and wastewater treatment methods.</li><li>Detailed knowledge required for a variety of conventional wastewater treatment processes and associated equipment including preliminary treatment, primary treatment, secondary treatment, odor control, chlorination, dichlorination, solids handling and all supporting processes.</li><li>Must have detailed understanding of hazardous material handling, storage and usage</li><li>Knowledge of engineering principles as related to wastewater treatment facilities.</li><li>Proficient in the use of personal computers, Google Suite and process control data management programs.</li><li>Knowledge of CMMS systems and able to utilize them to schedule and monitor both preventative and corrective tasks.</li><li>The ability to manage multiple priorities simultaneously.</li><li>Knowledge of biosolids handling systems and applicable regulatory requirements.</li><li>Knowledge of air emission control systems and related permit and regulatory requirements.</li><li>Ability to read, review and comment on the facility’s blueprints, plans and schematics.</li><li>Knowledge of power distribution equipment, power switching and energy management systems.</li><li>Knowledge of applicable OSHA safety requirements and related areas of confined entry, Personal Protective Equipment, CPR and First aid.</li></ul>Required Certification/Licenses/Training:&nbsp;<ul><li>Massachusetts Grade 7 Wastewater Treatment Plant Operator.</li></ul>Physical Requirements:&nbsp;<ul><li>While performing the duties of this Job, the employee is regularly required to talk or hear.</li><li>The job requires average physical effort including handling of average-weight objects up to 25 pounds standing; walking; climbing stairs, sitting; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and ability to smell.</li><li>Specific vision abilities required by this job include close vision and distance vision.</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Superintendent Wastewater Operations

POSTING NUMBER:&nbsp;N133-2425 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;August 28, 2024&nbsp;CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;September 11, 2024POSITION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mechanical Supervisor – Buildings and Grounds DepartmentREPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Director of Facilities and Maintenance ManagerPRIMARY FUNCTION: The Mechanical Supervisor will manage internal tradesmen and subcontracted mechanical service contractors for the 39 Hartford Public Schools.&nbsp;Responsibilities include:<ul><li>Certify safety and health training of tradesmen</li><li>Oversee testing and repairs of mechanical, electrical, and life-safety systems</li><li>Manage mechanical department operating budget</li><li>Enforce safety protocols for asbestos, HAZMAT handling, etc.</li><li>Supervise snow-removal operations</li></ul>TYPICAL DUTIES AND RESPONSIBILITIES:<ul><li>Manage (schedule and distribute) daily workloads of assigned employees </li><li>Maintain punctuality for daily operations, emergencies, and meetings (including phone calls, texts, emails, etc.)</li><li>Utilize Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and shared drives efficiently</li><li>Address mechanical system deficiencies reported by head custodians</li><li>Use Brightly work order system for service calls</li><li>Maintain inspection and testing records of filter changes, life safety systems, elevators, and others as assigned </li><li>Manage employee attendance and leave requests</li><li>Hire and performance manage employees following union contract and district procedures</li><li>Collaborate with other departments</li><li>Oversee vehicle maintenance and safety</li><li>Supervise snow events (plowing and salting)</li><li>Manage building management systems, including scheduling and sequence of operations</li><li>Maintain professional relationships with all stakeholders, including departments, agencies, school administrators, custodians, and contractors</li><li>Remain on-call for emergencies</li><li>Dispatch internal tradesmen as needed</li><li>Manage subcontractors, suppliers, and external agencies such as, but not limited to:</li><li>CONTRACTORS - HVAC, BMS controls, life safety, electrical, small equipment repair, backflow prevention, drain cleaning, swimming pools, emergency generator contractors, elevator services, and others</li><li>SUPPLIERS - HVAC, plumbing, electrical, air filters, equipment repair, tools, diesel fuel, playground safety chips, automotive, snow removal equipment, top soils, cold patch, and others</li><li>AGENCIES: City of Hartford Departments (Fire Marshal, Department of Public Works, License and Inspections, and Police Department), MDC, Eversource, CNG, State of Connecticut DEEP, EPA, HHHR, and others</li></ul>SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE:<ul><li>High school diploma is required</li><li>Proficiency in Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and internet use</li><li>10 years of HVAC experience</li><li>Knowledge of building automation systems</li><li>10 years of experience supervising tradesmen</li><li>Strong organizational and communication (written and oral) skills</li><li>Must communicate well with others, both written and oral communication</li><li>Leadership experience in educational settings preferred</li><li>Ability to work in a union environment</li><li>Capable of adapting to fast-paced, demanding environment</li><li>Experience and skill in contingency planning and disaster response </li></ul>CERTIFICATION / LICENSE REQUIREMENTS: <ul><li>Valid Connecticut driver’s license is required</li><li>State of Connecticut HVAC license is required, specifically an S2 license</li></ul>EVALUATION: Evaluated in accordance with Local 818 AgreementSALARY AND TERMS OF EMPLOYMENT: This is a 12-month work year position, 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m. daily.&nbsp;Salary will be in accordance with experience level and 2024-2025 Salary Schedule 67 - $82,336 to $101,166 for Buildings and Grounds supervisors.UNION AFFILIATION: The Board recognizes Local 818 of Council 4, American Federation of State, County and Municipal Employees, AFL-CIO as the exclusive bargaining unit for this position.APPLICATION PROCEDURE: &nbsp;To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application, which can be accessed through our Applicant Tracking System, Nimble, at <a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a>. Internal applicants should use a personal email address when applying. Please do not use your hartfordschools.org email. &nbsp;&nbsp;Candidates’ application and supporting documents will be reviewed.&nbsp;Candidates who advance through the initial review will be notified and placed in the pool for consideration by hiring managers.&nbsp;Candidates will be contacted directly by hiring managers for interviews.

Hartford Public Schools

Mechanical Supervisor – Buildings and Grounds Department (N133-2425)

Job Summary Provide supervision to the shop floor personnel to meet business objectives. Promote and implement quality, productivity, and ABS initiatives. Essential Functions Supervises an effective team; including planning and holding meetings, preparing and conducting performance appraisals as appropriate, managing staffing levels (including vacations, overtime and leaves of absences), assisting with career development (motivates, coaches and trains to acquire maximum quality, productivity, morale and cooperation), approving time and attendance and labor transactions, and prioritizing and making work assignments. Provides effective feedback to employees, both positive and negative. Maintains appropriate documentation for all disciplinary actions taken. Directs training and orientation of employees to ensure EHS rules are known and understood, to improve work performance, and acquaint employees with company policies and procedures. Reviews production and operating reports and resolves operations, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. Work with engineering to improve overall operational effectiveness and support and implement continuous improvement activities and set-up reduction. SPA responsibilities over 1 or more EH&amp;S functions. Overall implementation of ABS principles including housekeeping, cleanliness and safety compliance for the manufacturing area. Follow policies and procedures as outlined in Employee Handbook. Perform all other job duties as assigned. Interacts with employees and other departments in order to manage the flow of product through the operation. Creates a total awareness among assigned employees of Company policies, regulations, and procedures, and business initiatives. Enforces compliance and acts as a positive resource for information and questions. Responds to emergencies. Assists in troubleshooting production problems. Investigates and analyzes. Initiates or recommends actions to correct deviations and variables affecting schedules, costs, quality and other factors. Requisitions tools, equipment, and supplies required for operations. Plans, develops and impelments new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials. Confers with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment. Support and assist employees with certified operator requirements. Record manufacturing/cell board data either manually or by computer as required. Identify cross training needs and support employee development. Ensure work instructions/quality procedrues are available and being used. Familiarity and compliance with corporate and plant protocols including EHS, SOX, Ethics of business conduct, ABS, ASAT, ISO, and export control. Review department inventory position (includes raw materials). Achieve EHS metrics as outlined annually. Actively participate, promote and comply with all EHS programs and policies. Perform other duties as required to meet HCM business needs. Education: High School Diploma Skills and Abilities: Ability to maintain a high degree of expectancy with peers and subordinates. Ability to communicate effectively with support areas. Exceptional problem solving and decision making skills. Understand certified operator program. Knowledge and familiarity with computer applications Experience: Previous Supervisory Experience Experience working in a manufacturing environment. Experience working in an aerospace industry is preferred. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Verification of employment eligibility will be required at the time of hire. About Howmet Aerospace Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at&nbsp;<a>www.howmet.com/esg-report</a>. Follow: <a>LinkedIn</a>, <a>Twitter</a>, <a>Instagram</a>, <a>Facebook</a>, and <a>YouTube</a>. Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

Production Supervisor

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYOversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.JOB DESCRIPTION<ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.&nbsp;&nbsp; 2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.&nbsp;</li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.&nbsp;</li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.&nbsp;</li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.&nbsp;</li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.&nbsp;&nbsp;&nbsp;</li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.&nbsp;</li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.&nbsp;&nbsp;</li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.&nbsp;&nbsp;</li></ul>#LI-WR1The salary range for this position is $67,000 - $73,000Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar

Service Supervisor - The Oaks on the Square (Student Living)

<h4>Introduction</h4> District Operations - Seasonal Help <ul><li>Up to 40 hours per week, Monday - Friday.</li><li>Must be at least 18 years of age and have a valid driver's license.</li></ul> Responsibilities include: <ul><li>Performing work related to the maintenance and operation of DEEP boat launches, dams and managed lands and facilities;</li><li>Mowing and&nbsp;trimming;</li><li>Building cleaning and janitorial;&nbsp;</li><li>Routine preventative equipment maintenance;</li><li>Litter pickup and painting.&nbsp;</li><li>Potentially work in adverse weather conditions;</li><li>Occasional heavy lifting;</li><li>Depending on level of training and experience these positions could involve the use of construction equipment;</li><li>Assisting with the operation of a sawmill;</li><li>Operating brush cutters; Wood chippers</li><li>Operating tractors;</li><li>Driving medium duty vehicles with trailers; and</li><li>The use of skills in carpentry, plumbing, mechanical repairs, grounds maintenance, working on a fire crew and other related duties.&nbsp;&nbsp;</li></ul> <h4>Selection Plan</h4> 1. Complete a Master Application and directly apply to this recruitment. 2. Ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the State of Connecticut. 3. Regularly check your email for notifications (be sure to check your SPAM and/or Junk folders, as emails could end up there in error). 4. For questions about the position, please contact James.Villwock at <a href="mailto:James.Villwock@ct.gov" target="_blank">James.Villwock@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Energy and Environmental Protection, as a limited duration employee, performs one or more of a variety of tasks and assigned duties of a seasonal nature. <h4>KNOWLEDGE, SKILL AND ABILITY</h4> Ability to follow instructions. <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class who are assigned as supervisors of small recreational units will perform emergency first aid as needed and will be required to obtain and retain a Basic First Aid Certificate.&nbsp;</li><li>Incumbents in this class may be required for certain positions to meet any of the following: <ul><li>Proof of possession of a valid Motor Vehicle Operator license.&nbsp;</li><li>Possession of a valid license to apply pesticides.&nbsp;</li><li>College training in a specific field.&nbsp;</li><li>Emergency Medical Technician (EMT) certification may be required by specific State facilities.&nbsp;</li></ul></li><li>Incumbents performing lifeguard services must have and retain an American Red Cross (ARC) Lifeguarding Certification (includes CPR for the Professional Rescuer and Basic First Aid). An EMT or MRT certification may be substituted for the CPR and First Aid requirements.</li></ul> <h4>PHYSICAL REQUIREMENTS</h4> 1. Incumbents in this class must possess and maintain adequate physical strength and stamina to perform the duties of the class. 2. Incumbents performing lifeguard services must be able to demonstrate American Red Cross (ARC) waterfront lifeguarding swimming skills. <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

District Operations

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

8 Procurement / Operations Jobs in Hartford, CT, USA